Being part of Park Plaza Hotels ensures the provision of a combination of business services. In addition to marketing, sales, distribution and reservation services, hotels can enjoy a variety of professional services relating to hotel operations.

Information technology
Our skilled IT professionals can consult and provide solutions on all aspects of information technology. Our advanced central PMS solution with the latest version of Micros Fidelio’s Opera product gives hotels a powerful system to manage the hotel and deliver increased levels of customer relationship management. We can also provide support on network solutions, hardware and software purchasing and setup.

Guest supplies and purchasing
We provide hotels with centralised purchasing to help them benefit from group economies of scale. Our centralised purchasing service supplies our hotels with many items from furniture and fittings, food and beverage, guest supplies and stationery.

Standards of Operation
Our standards of operation cover the whole spectrum of the hotel operation and are a complete manual to running a hotel smoothly, profitably and to the Park Plaza Hotels’ quality standards. Our regional management provide support with every aspect of implementing the standards of operation.

Induction and training programmes
People are critical to the success of our business and an effective induction and training schedule is provided to ensure the personal and professional development of employees. Our programme covers trainee programmes through to leadership development.